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SUPPORT

  • FAQ

    Our FAQ page offers quick answers
    to routine questions.

    Online repair consultations

  • Classification
    Questions

    e-Bikes are bicycles with the added capacity to run on electric energy.
    While they can be heavier than generic bicycles, e-bikes actually require less effort when riding due to the electric energy augmenting the performance.
    The raw strength of e-bikes shine especially uphill. Alton’s e-bike lineup features electricity-only mode and an alternative mode that augments the pedaling with electric energy.

    Some variations in the selling price are possible because it is determined directly by the seller. We believe that your purchase decision can be augmented by the suggested retail price of our products, and in case of differences in price, we encourage our customers to take into account the assembly skill and customer service capability of our dealers.

    While our bicycles can be assembled directly by our customers, bicycle assembly often requires skills and a specialized set of tools to be successful. Furthermore, consideration of screw torques for the components or calibration of transmissions and brakes complicate the matter considerably, and even if the assembly is complete, there may be issues with the stability of the bicycle. Even if you had purchased an unassembled product, generic bicycle dealers often provide assembly service in a reasonable price (KRW 10,000–20,000), so we encourage you to take advantage of professional help in assembling our products, and even if you had assembled our products on your own, we still encourage you to carry out maintenance in dealerships.

    MTBs are known to have been developed in the 1970s, and Korean MTBs were first released to the market under COREX, a major brand of Alton.
    3. Hybrid
    Hybrid bicycles are developed to resolve the conflict between speed and comfort. A mixture of the MTB and the road bike, hybrid bicycles are distinguished by its thin wheels and flat handlebars for enhanced stability. They are received well by users for commuting or light hiking as it combines stability and a speed that rivals that of road bikes.
    4. Folding/Minivelo
    “Minivelo” is a compound word that combines “mini” with “velo,” a French word that means “wheel,” and denotes compact bicycles with small frames that are designed to allow for easy carrying. It has casual designs and colors, offering a laidback approach to cycling. Alton’s Minivelo lineup includes foldable models that can be slipped with ease into cars and public transportation.
    5. Fixie
    “Fixie” is a shortened term for “fixed-gear bicycle,” a bicycle with a single, fixed gear. Due to this unique feature, fixie bikes often offer simple yet elegantly styled frames. They are practical and simple machines, travelling exactly the distance that riders put into the them. Fixie bikes often lack brakes and is thus not recommended for beginners, but Alton provides a wide range of models from expert models to beginner models with external brakes.

    All of our specification tables feature a link called “Understanding the Specifications” on their top. This link provides a general explanation of the specification tables.

    1. Quick and efficient service through the 111 ABC branches located throughout Korea (recommended). (Our home page features a “Branch Search” function to identify the location of these branches.)
    2. Contact the Customer Service and Technical Support Team or acquire service from the dealer where the bicycle was purchased.
    3. Sign up for Customer Service Counseling in our home page.
    (We can provide better instructions if you can provide us with pictures or details.)

    Please contact Alton through the dealer or the Customer Service Center,
    and we will respond to your inquiry.